Toronto (May 13, 2020) — Billy Bishop Toronto City Airport has once again been ranked among the world’s best by the Skytrax World Airport Awards, a global benchmark of airport excellence voted on by nearly 14 million passengers worldwide. Ranking seventh in two categories – Best Regional Airports in North America and World’s Best Airports (under five million passengers category) – this is the seventh consecutive year that Billy Bishop Airport has been recognized as one of the world’s top airports by the prestigious awards.
The 2020 Awards are based on millions of airport survey questionnaires completed in 2019 by more than 100 different nationalities of air travellers, covering 550 airports worldwide. In the independent survey, passengers continued to rank Billy Bishop Airport highly across 39 key performance indicators, including fast check-in times, ease of access to the terminal, and the courtesy and efficiency of airport staff.
“As passengers, airlines and airports collectively adapt to the new realities of air travel in the wake of the global COVID-19 pandemic, it is incredibly gratifying to once again be named as one of the world’s best by the Skytrax World Airport Awards,” said Geoffrey Wilson, CEO of PortsToronto, owner and operator of Billy Bishop Airport. “To be recognized for the seventh consecutive year in the passenger-driven Skytrax awards reinforces that Billy Bishop Airport – one of the world’s only walkable, bike-able airports with an award-winning scenic approach – is striking a positive chord with passengers. With international accolades such as these driving us to stay the course and excel despite trying times, Billy Bishop Toronto City Airport will carry on its 80-year history of enabling business, facilitating tourism and providing a superior travel experience directly into the heart of Canada’s largest city.”
Billy Bishop Airport has won a series of passenger-driven awards over the last several years including being named one of the top airports globally and in North America by Airports Council International’s (ACI) Airport Service Quality Awards. Billy Bishop Airport has also been ranked as the fourth Best International Airport by Condé Nast Traveler and has ranked in the top ten on Private Fly’s list for Most Scenic Airport Approaches in the world for five consecutive years.
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About the Skytrax World Airport Awards
The World Airport Awards are the most prestigious accolades for the airport industry, voted by customers in the largest, annual global airport customer satisfaction survey. The survey and awards process is independent and free of any airport influence or interference in final results. The World Airport Awards are a global benchmark of airport excellence, and widely known as the Passengers Choice Awards.
About Billy Bishop Toronto City Airport (https://www.billybishopairport.com)
Offering service to more than 20 cities in Canada and the U.S., with connection opportunities to more than 80 international destinations via our airlines’ networks, Billy Bishop Airport is an important international gateway and a key driver to Toronto’s economy, generating more than $470 million in Gross Domestic Product (GDP) each year and supporting 4,740 jobs, including 2,080 directly associated with the airport operations. Billy Bishop Airport is renowned for its unique travel experience, efficiency and customer service and has won a series of passenger-driven awards.
About PortsToronto (https://www.portstoronto.com)
For more than 100 years PortsToronto has worked with its partners at the federal, provincial and municipal levels to enhance the economic growth of the City of Toronto and the Greater Toronto Area. PortsToronto owns and operates Billy Bishop Toronto City Airport, which welcomed 2.8 million passengers in 2019; the Outer Harbour Marina, one of Canada's largest freshwater marinas; and, Marine Terminal 52, which provides transportation, distribution, storage and container services to businesses at the Port of Toronto. PortsToronto is committed to fostering strong, healthy and sustainable communities and has invested more than $12 million since 2009 in charitable initiatives and environmental programs that benefit communities along Toronto's waterfront and beyond. PortsToronto operates in accordance with the Canada Marine Act and is guided by a nine-member board with representation from all three levels of government.
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Media Contact:
Jessica Pellerin
Media Relations and Public Affairs Specialist
PortsToronto
Cell: (647) 298-0585
E-mail:
jpellerin@portstoronto.com