Environics Research to Conduct Telephone Survey on behalf of PortsToronto to Gather Data on Customer Experience at Billy Bishop Toronto City Airport

May 30, 2016 (Toronto) – Beginning today and for the next several days, Environics Research will conduct a telephone survey of Toronto residents to gather views and perspectives on Billy Bishop Toronto City Airport (Billy Bishop Airport). The survey will be conducted by telephone amongst 700 residents, the results of which may be considered accurate to within ± 3.7 percentage points, 19 times out of 20. The respondent group will be a random selection of adult Canadians living in Toronto. Region, gender and age quotas will be implemented to ensure representation across the city.
The telephone survey will ask questions about satisfaction with the customer experience at Billy Bishop Airport as well as awareness of the airport and its amenities. The purpose of the survey is to better understand the customer experience and identify ways to make Billy Bishop Airport even better.
About PortsToronto (http://www.portstoronto.com)
For more than 100 years PortsToronto, (formerly the Toronto Port Authority), has worked with its partners at the federal, provincial and municipal levels to enhance the economic growth of the City of Toronto and the Greater Toronto Area. PortsToronto owns and operates Billy Bishop Toronto City Airport, which welcomes more than two million passengers each year; the Outer Harbour Marina, one of Canada's largest freshwater marinas; and, Terminals 51 and 52, which provide transportation, distribution, storage and container services to businesses at the Port of Toronto. PortsToronto is committed to fostering strong, healthy and sustainable communities and has invested more than $8 million since 2009 in charitable initiatives and environmental programs that benefit communities along Toronto's waterfront and beyond. PortsToronto operates in accordance with the Canada Marine Act and is guided by a nine-member board with representation from all three levels of government.
About Environics Research
Environics Research, established in 1970, is one of Canada’s leading consultancies, offering data-based advice in support of clients’ strategic, communications, policy, reputational and issues management challenges.  Ours is a full-service research firm, offering clients a broad array of research, consulting and communications services, from traditional public opinion polling and market research, to advanced studies of human values and social change.